FAQ

Where are you located?

We are based in the desert of Far West Texas,in the small town of Alpine to be specific – about an hour from Big Bend National Park & about 20 minutes from Marfa. It’s beautiful out here! It’s the perfect spot to draw inspiration from nature (not to mention test hydrating products because the climate is DRY).

 


Do you ship internationally?

Not at the moment! As we grow & evolve this is something we’d love to look into.

 


When will my order ship?

We will process your order which will take between 1-3 business days before we ship. You’ll get a shipment notification email with a tracking number when your package is on the way!

 


Do you test on animals?

No.

 


Are your products vegan?

At this time all of our products are vegan.

 


Are your products suitable for sensitive skin?

We have tested our products on some very sensitive skin without any problems. However, everyone’s skin is different. If you have a question about a product or a particular concern, feel free to reach out & we can address those with you!

 


Do you ship samples?

We do not sell individual samples at the moment. We are looking towards this as a possibility though!

 

 


How do I become a retailer or business partner of Terrene (U.S. based)?

Email us at: hello@terrenenaturals.com

 


Do you accept returns?

We want you to LOVE your products. If you have a problem with your order please contact us at hello@terrenenaturals.com & we can work something out!